Your Varanasi transport team used a hook to unload my goods, which resulted in damage to the paper raw material. I had repeatedly informed them not to use hooks, as the material is tissue paper and requires careful handling. Despite my warnings, they did not take the matter seriously.
Please clarify who is accountable for this damage. If your team is not equipped to handle such delicate goods, kindly inform us in advance so we can make alternative transport arrangements.
Since you accepted responsibility for transporting these goods, it is your duty to ensure they are handled appropriately. This is not cement or heavy-duty material — using a hook is completely inappropriate in this case.
Looking forward to your response on how you plan to resolve this issue.
You can find the damage product image at here : https://www.shavipaper.com/wp-content/uploads/2025/07/Damage.zip